We pride ourselves on the quality of our people, from our field operatives to our customer relationship teams. We are all completely dedicated to delivering best-in-class services, ensuring each and every customer is satisfied.
Our operatives are:
- Multi-trade qualified
- Enhanced CRB checked
- Easily identifiable and fully uniformed, with all staff carrying photographic identity cards
- CSCS carded and qualified with the relevant trade NVQ’s up to Level 3-4
- Asbestos awareness trained
- Culturally aware, with respect and understanding to the many communities that we serve
- Recruited locally, including people looking to train or retrain via our apprenticeship programmes
- Regularly checked via our telephone and postal customer satisfaction surveys
- Incentivised via awards in recognition of great customer service and high standards of workmanship
- Drivers of fully liveried vehicles, easily recognisable for customers’ peace of mind
- Trained to deliver excellent customer care.