Pyramid Plus enjoys a unique position by bringing together the services, knowledge base and assets of three highly successful organisations in A2Dominion, Breyer and MITIE. Between us, we deliver best-in-class property services, complemented by a broad range of resident-focused management services and fully integrated IT systems.
Our core services include:
- General maintenance
- Responsive repairs
- Voids management
- Facilities management
- 24-hour customer service centre.
We also have added-value services available, including:
- Aids and adaptations
- Integrated and single service facilities management
- Out of hours emergency service
- Outsourced housing management services
- Property and support services to people receiving domiciliary care
- Property services to private homeowners
- Telecare and assisted technology services
- Surveying services
We are passionate about delivering a ‘Right First Time Fix’ to the desired standard every time to achieve and reduce repair turnaround times to minimise customer disruption.
Our Customer Driven Quality Management Process applies the proven techniques of compliance and quality management, continuous improvement, and performance management through measurement, people involvement and technology. We integrate total compliance and quality management within a customer driven structure, which embodies the following key elements:
- A total quality management environment
- A strong management and project management system
- A customer driven management structure.